Support Services
If you or someone you know needs extra support at this time, there are a range of free resources and services that can help:
If there is an emergency dial 111.
General Services
Victim Support – 0800 842 846 (24hr service) for all victims of serious crime.
Samaritans – Call 0800 726 666
Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)
Lifeline – Call 0800 LIFELINE or 0800 543 354 or text 4357
Need to Talk? 1737 Free call or text 1737 any time for support from a trained counsellor
Grief Services
Skylight – Call 0800 299 100 Specialises in helping children, young people and their families/whanau through tough times of change, loss, trauma and grief
Mental Health Services
Alcohol and Drug Helpline – Call 0800 787 797 phone or online chat for people dealing with an alcohol or other drug problem
Anxiety phone line – Call 0800 ANXIETY or 0800 269 4389
Depression Helpline – Call 0800 111 757 or text 4202
Supporting Families in Mental Illness – Call 0800 732 825 For families and whānau supporting a loved one who has a mental illness
Youth Services
Youthline – Call 0800 376 633 or text 234
Kidsline – 0800 54 37 54 (0800 kidsline) for young people up to 18 years of age (24 hr service)
Oranga Tamariki – Call 0508 326 459 if you’re worried about a child and want to make a referral or report of concern
Services for Sexuality or Gender concerns
OUTline NZ – Call OUTLINE or 0800 688 5463 – Provides confidential telephone support for sexuality or gender identity issues
Sexual Violence Services
Rape Crisis Centres – Call 0800 883 300 for contact details of your local centre, provides support for survivors of rape and sexual abuse, their families, friends and whānau
Safe to Talk – Call 0800 044 334 for a 24/7 sexual harm helpline
Male Survivors Aotearoa New Zealand – Call 0800 044 334 Offers one- to-one, peer and support groups for male survivors of sexual abuse and their significant others
Tu Wahine Trust – Call 09 838 8700 For kaupapa Māori counselling, therapy and support for survivors of sexual harm (mahi tukino) and violence within whānau
ACC Sensitive Claims Unit – Call 0800 735 566 Treatment for claims related to sexual abuse or sexual assault
Family Violence Services
Family Services 211 Helpline (0800 211 211) – For help finding (and direct transfer to) community-based health and social support services in your area
Women’s Refuge – 0800 REFUGE or 0800 733 843 – Women’s Refuge provide 24 hour support, advocacy and accommodation for women and their children experiencing family violence